iQor Holdings, Inc.

iQor is a privately held business process outsourcing (BPO) and customer experience (CX) services provider, headquartered in Fort Lauderdale, Florida. iQor offers full-lifecycle customer support, spanning acquisition, technical support, retention, analytics, and collections.

Core Service and Product Lines:

1. Customer Interaction & CX Outsourcing
 - Customer Care: Multi-channel support acting as brand ambassadors across phone, chat, email, and social.
 - Technical Support: Expert handling of complex issues and troubleshooting needs.
 - Customer Retention & Win-back: Data-driven strategies to reinforce loyalty and recover churned customers.

2. Revenue Generation & Growth
 - Sales & Upselling: Multichannel outreach, sales-trained agents, strategic campaigns, predictive and speech analytics to increase revenue.
 - Lead Conversion & Loyalty Building: Targeted acquisition, onboarding, and retention campaigns foster customer value and loyalty.

3. Collections & Accounts Receivable
 - Third-party Collections: Managing debt recovery with process-driven strategies.
 - Receivable Management & Loan Services: Handling invoicing, loan servicing, reconciliation, and fraud resolution.

4. Private Cloud & Work-at-Home Infrastructure
 - CX Private Cloud: Secure, scalable interaction platform enabling seamless management of event-driven volumes.
 - Flexible Work-at-Home Models: Blended onsite and remote agents support flexible, secure operations.

5. AI-Driven Analytics & Intelligence
 - Insights iQ (Powered by infinityAiQ): Business intelligence, voice-of-customer (VOC) analysis, operational analytics, market insights supported by AI and large analyst teams.
 - Interaction Analytics (VALDI): Real-time, sentiment-driven insights across voice and digital channels.

6. Symphony [AI] Ecosystem (Agent Lifecycle Optimization)
 - [AI] Hiring: Talent acquisition powered by AI to identify skills like negotiation, troubleshooting, digital literacy, multilingual capabilities, empathy, and adaptability.
 - [AI] Training Simulator: Role-play simulations for agents to improve performance via custom, real-time coaching.
 - [AI] Predictive Analytics Platform: Custom metrics and trend forecasting to optimize agent effectiveness and customer lifecycle.

7. Full-Funnel CX Lifecycle Services (via "Full-Lifecycle CX" Framework)
 - Educate: Lead generation, product education
 - Acquire: Campaign execution, upsell/cross-sell, subscription management
 - Onboard: Order processing, account setup, activations
 - Engage: Customer support, social monitoring, technical help desk, warranty and trust & safety services
 - Resolve: Invoice reconciliation, retention, win-back
 - Recover: Collections, loan & invoicing services, fraud resolution