PetSmart LLC

PetSmart, Inc., founded in 1986, is a leading specialty retailer of pet products and services, headquartered in Phoenix, Arizona. Established by Jim and Janice Dougherty, the company has grown into one of North America's largest pet retail chains, operating over 1,650 stores across the United States, Canada, and Puerto Rico. PetSmart offers a wide range of pet supplies, including food, toys, and accessories, alongside services such as grooming, boarding, and veterinary care. Initially named PetFood Warehouse, the company rebranded to PetSmart in 1989 to reflect its broader focus. Acquired by BC Partners in 2015 for $8.7 billion, PetSmart remains privately held, maintaining a 25% U.S. pet store market share as of 2024.

Business/Product Breakdown

PetSmart provides a comprehensive suite of pet-related products and services through its retail stores, e-commerce platform (petsmart.com), and strategic partnerships. Its product offerings include pet food, treats, toys, beds, aquariums, and healthcare items for dogs, cats, birds, fish, reptiles, and small animals, catering to diverse pet owner needs. The company emphasizes premium and natural products, aligning with consumer trends toward pet health and wellness. PetSmart's services include in-store grooming salons, PetsHotel boarding facilities, dog training classes, and Banfield Pet Hospital clinics for veterinary care, available in select locations. The company also operates adoption centers in partnership with local shelters, facilitating over 10 million pet adoptions since 1994. Its omnichannel strategy integrates brick-and-mortar stores with online sales, offering same-day delivery, curbside pickup, and subscription services like auto-ship. Strategic initiatives, such as the 2021 Afterpay partnership, enhance customer convenience, while exclusive brands like Arcadia Trail and Top Paw drive profitability. PetSmart's diversified revenue streams and market leadership position it as a one-stop shop for pet owners.